Outsourcing partner for
the Netherlands and Belgium
Every contact with you customers or prospects is gives an all-important first impression.
When outsourcing your customer service, IT helpdesk or administration offshore, you want to be confident that it is done professionally, while continuity and cost are equally important.
Our strenghts
Focus on Belgium
and the Netherlands
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With 80 colleagues, we are working for Belgian and Dutch companies from Morocco since 2014.
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We are small enough to identify with your needs and at the same time big enough to provide professional support.
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We are familiar with the challenges and expectations of companies in Belgium and the Netherlands. Bridging the execution gap.
European standards
and quality
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Our Dutch-speaking call agents address your customers in Dutch or Flemish without an accent.
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We meet Europen standards through continous training.
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Your data is protected in accordance with GDPR legislation. Our IT systems are managed from Belgium.
Swift communication
Easy to reach
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Our Dutch-speaking management is familiar with both Moroccan and European culture.
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Both Belgian directors are present at all times in our offices in Antwerp, Tangier and Casablanca.
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As a result, when outsourcing services to Morocco, we are easily accessible and you can count on a quick follow-up.
Lower costs
Greater flexibility
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We reduce your costs by outsourcing your Dutch-speaking customer service, administration our IT helpdesk to Morocco.
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We focus on customer service teams starting from 5 employees and can scale up or down, depending on your needs.
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Only pay for hours worked, not for holidays or illness.
Contact center services from Morocco
24/7 CUSTOMER SERVICE
An excellent customer service is the basis for high customer satisfaction.
We provide multichannel customer contact solutions for European companies in 5 languages.
We set the bar high. We carefully select our employees and coach them so they act as your brand ambassadors.
Are you looking for a qualitative, medium-sized and stable partner to outsource your customer service?
You are welcome to visit our offices in Antwerp, Casablanca or Tangier.
OUTBOUND
TELEMARKETING
Telemarketing is an art.
With thorough training, our call agents approach your potential customers.
We set appointments for your sales team by phone and manage their calendar so they can focus on visiting prospects efficiently.
We have extensive experience with telemarketing in various industries (telecom, utilities, software, ICT services...) for teams of 5 to 25 sales reps.
Professional phone calls are still an important complement to digital marketing channels.
Naturally, we respect the current European laws on cold calling.
BACKOFFICE &
IT SUPPORT
Outsourcing business processes (BPO) will free up internal resources, increase flexibility and lower cost.
Focus on your core competencies by partnering with our expert team for processing Accounts Payable/Receivable, accounting and payrolling administration.
Support your internal users or customers by outsourcing selected IT helpdesk task to our dedicated staff.
We monitor our back office performance daily through mutually agreed KPI's.
Regular service level reviews facilitate communication and create a strong working relationship.
Let's discuss Nearshore Outsourcing
OFFICE ANTWERP
Molenweg 94
2830 Willebroek
OFFICE CASABLANCA
Lotissement Al Afak 441
Sidi Maarouf, Casablanca
OFFICE TANGIER
Castilla Business Center
Av. Abderrahmane El Youssfi
Belgium: +32 3 369.56.00
Marokko: +212 520.05.33.13