U ziet ze regelmatig voorbijkomen op sociale media: klachten over de klantendienst. Van lange wachttijden tot slechte service. Dat is niet wat u in gedachten heeft voor uw zaak. Met onze professionele klantendienst is uw organisatie altijd bereikbaar. Onze professionals nemen voor u de telefoon op of beantwoorden berichten.
Uw klantendienst uitbesteden aan ons betekent deskundigheid en klantvriendelijkheid voor iedereen die belt.
24/7 CUSTOMER SERVICE
An excellent customer service is the basis for high customer satisfaction.
We provide multichannel customer contact solutions for European companies in 5 languages.
We set the bar high. We carefully select our employees and coach them so they act as your brand ambassadors.
Are you looking for a qualitative, medium-sized and stable partner to outsource your customer service?
You are welcome to visit our offices in Antwerp, Casablanca or Tangier.
OUTBOUND
TELEMARKETING
Telemarketing is an art.
With thorough training, our call agents approach your potential customers.
We set appointments for your sales team by phone and manage their calendar so they can focus on visiting prospects efficiently.
We have extensive experience with telemarketing in various industries (telecom, utilities, software, ICT services...) for teams of 5 to 25 sales reps.
Professional phone calls are still an important complement to digital marketing channels.
Naturally, we respect the current European laws on cold calling.
BACKOFFICE &
IT SUPPORT
Outsourcing business processes (BPO) will free up internal resources, increase flexibility and lower cost.
Focus on your core competencies by partnering with our expert team for processing Accounts Payable/Receivable, accounting and payrolling administration.
Support your internal users or customers by outsourcing selected IT helpdesk task to our dedicated staff.
We monitor our back office performance daily through mutually agreed KPI's.
Regular service level reviews facilitate communication and create a strong working relationship.